San Bruno Police Department - Per Diem Dispatcher

San Bruno, CA, USA
31 days ago

Description

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The San Bruno Police Department is recruiting for Public Safety Dispatchers. The San Bruno Police Department has a long-standing tradition of small-town service with big-city dedication to public safety.  Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality.  Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions.  This position is integral in supporting the goals and objectives of the City and Police Department. 

Requirements

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.  In addition, candidates will have a successful track record of the following:  
  • Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.   
  • Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.   
  • Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices.  
  • Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.  
  • Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.  
  • Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.  
  • Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.  
  • Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.  
  • Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.  
 
Minimum Qualifications 
 Must be able to pass an extensive background investigation. 
Education 
  • Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred. 
Experience 
  • Completion of a probationary period in a public safety agency. 
Certificates and Licenses 
  • Must possess and maintain a valid California Driver’s License, Class C with a good driving record. 
  • Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required.  
Special Requirements 
  • Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds. 

Bonuses

Benefits

Responsibilities

Essential Duties 
  • Receives and transmits emergency telephone and radio traffic.   
  • Maintains and processes a variety of communications reports, records and radio logs. 
  • Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records. 
  • Maintains a high level of confidentiality. 
  • Performs collateral duties including a variety of related clerical tasks: assisting in preparation of work schedules; training and evaluating performance of new employees; conducting training sessions; assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.  
  • Plans, organizes, and directs dispatching and related activities on an assigned shift. This may include preparing schedules and prioritizing work; observing work performed by Dispatcher I employees to ensure compliance with standards; approving time off; conducting employee evaluations; and providing effective recommendations on personnel matters. 
  • Prepares and maintains training and procedure manuals.  As required, prepares special reports, and undertakes projects for Management Staff.  
  • May act as Records/Dispatcher Supervisor in their absence. 
  • Maintains liaison with other Department Divisions, City Departments, and other law enforcement and emergency response agencies. 
  • Maintains various C.A.D and Record Management Files. 
  • Performs related duties and responsibilities as assigned.  
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