San Francisco International Airport Safety & Security Services - Dispatcher Trainee

Education
Possession of a High School Diploma or proof of successful completion of an equivalency test (G.E.D. or California High School Proficiency Examination); AND
Experience
One (1) year (2000 hours) experience in a public contact position providing and/or soliciting information or providing a service.
Desirable Qualifications:

• Completed POST-Entry-Level Dispatcher Selection Test Battery with a passing T-score of 51 or better (within the last 12 months).
• 6 months of dispatcher experience (i.e., 311, ambulance, security company).
• 6 months of heavy telephone traffic experience (PBX operator/customer service call center, multi-line phone systems).
• Excellent verbal and written communication skills.
• Excellent customer service and an ability to multi-task in a fast-paced environment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Purpose of the Program
The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher.
The essential functions of the position include: 
The nature of the trainee position involves working under unpredictable periods of pressure and in emergency situations.  Trainees will be trained on how to: (a) complete and maintain event records and logs via CAD (Computer Aided Dispatch); and (b) dispatch and coordinate Police and Traffic Control units, Crash/Fire/Recuse, Airfield, maintenance, security, fire, medical and safety operations at the Airport.  Trainees will be trained as primary call takers for the Airport’s Emergency 911 Public Safety system.  Trainees will also be trained to operate a centralized paging and public address system. 
Nature of Work
Dispatchers routinely work under stressful conditions in a fast-paced environment due to the nature of emergency and non-emergency calls and must be able to multi-task and prioritize. Dispatchers sit for long periods of time, type for prolonged periods on a computer keyboard, and utilize multi-screen computer systems, keyboard, mouse, two-way radios, telephone systems, headset, computer touch screens, and foot pedals.
Working Hours
40 hours per week.  Persons employed in this class must work shift assignments including around-the-clock, weekend, and holiday work schedules.  Shift assignments are subject to changes.