San Mateo Police Department - Full Time Dispatcher

San Mateo, CA, USA
31 days ago

Description

Click here to apply

The City of San Mateo is currently taking applications for the position of Dispatcher I.
This is a continuous recruitment.  Applicants are added to the employment list as they meet the minimum qualifications. 
Experience and Education Guidelines:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Some telephone or dispatch experience is highly desirable.
Education:
Equivalent to completion of the twelfth grade.

Requirements

License or Certificate:
Verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Selection Test Battery Examination with a minimum passing "T-Score" of 48 or higher or verification of successful completion of a CritiCall Examination with a minimum passing score of 50 or higher.

Possession of, or ability to attain, a POST (Peace Officer Standards & Training) Written Examination Certificate

Knowledge of:
  • English usage, spelling, grammar and punctuation.
  • Standard radio or telephone communications receiving and transmitting equipment. Modern office procedures, methods and computer equipment.
Ability to:
  • Communicate clearly and concisely, both orally and in writing. Learn standard broadcasting procedures and rules.
  • Learn to operate a sophisticated computer aided dispatch system quickly and accurately. Learn the uses and capabilities of the City's computer aided dispatch system.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations with a minimum amount of supervision.
  • Learn geographic features and streets within the area served and other user agencies.
  • Learn department procedures and policies pertaining to the dispatching of City emergency equipment and those of other user agencies.
  • Effectively elicit information from irate and upset citizens.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Type at a speed necessary for adequate job performance. Understand and follow oral and written instructions.
  • Learn to operate a computerized dispatch teletype and other office equipment.
  • Learn public safety classification codes and computer commands. Spell accurately.
  • Work various shifts as assigned.

Bonuses

Benefits

Responsibilities

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