San Mateo, CA, USA

Description

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This is a full-time DISPATCHER II LATERAL OPPORTUNITY for those EXPERIENCED in PUBLIC SAFETY DISPATCH (911).  ONLY those with PUBLIC SAFETY DISPATCH experience need apply. This is a continuous recruitment and applicants are added to the employment list as they meet the hiring criteria. 
As an incentive, those hired meeting the criteria for Dispatcher II Lateral Exclusive Hiring Bonus, could be eligible for: 
1.  A $15,000 hiring bonus over a 3-year timeline upon 1) completion of training, 2) completion of probation, and 3) 36 months of employment with the City of San Mateo Police Department; and 
2.  40 hours of vacation time upon completion of training with proof of leave balances from prior agency 
Do you have what it takes to join our team? 
A Lateral Dispatcher II candidate must: 
1.  Be an active law enforcement dispatcher;
2. Possess a Basic Dispatch Certificate from the California Commission on Peace Officer Standards and Training (POST). A copy of your certificate with your application is required in order for you to continue with the process;
3. Have at least two years of full-time experience as a California law enforcement dispatcher; and
4.  Attach a résumé to your application packet. 
Note: Currently Dispatchers work four (4) consecutive twelve (12) hour shifts, followed by four (4) days off, followed by three (3) consecutive twelve (12) hour shifts and followed by three (3) days off. Employees work 12 hours per day and shift work is required. Work schedules will vary, and overtime maybe required. 
7:00 a.m. - 5:00 p.m. - Days
5:00 p.m. - 3:00 a.m. – Swing
9:00 p.m. - 7:00 a.m. - Graveyard
11:00 a.m. - 9:00 p.m. - Overlap shift 

Requirements

The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Knowledge of:
• Uses and capabilities of the City's computer aided dispatch system
• Standard radio broadcasting procedures and rules
• Procedures and policies pertaining to the dispatching of emergency equipment 
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance

Bonuses

Benefits

Responsibilities

Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.
Knowledge of:
• Uses and capabilities of the City's computer aided dispatch system
• Standard radio broadcasting procedures and rules
• Procedures and policies pertaining to the dispatching of emergency equipment 
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance