San Mateo, CA, USA


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The City of San Mateo is currently taking applications for the position of Dispatcher I.
This is a continuous recruitment.  Applicants are added to the employment list as they meet the minimum qualifications. 
Experience and Education Guidelines:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Some telephone or dispatch experience is highly desirable.
Equivalent to completion of the twelfth grade.


License or Certificate:
Verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Selection Test Battery Examination with a minimum passing "T-Score" of 48 or higher or verification of successful completion of a CritiCall Examination with a minimum passing score of 50 or higher.

Possession of, or ability to attain, a POST (Peace Officer Standards & Training) Written Examination Certificate

Knowledge of:
  • English usage, spelling, grammar and punctuation.
  • Standard radio or telephone communications receiving and transmitting equipment. Modern office procedures, methods and computer equipment.
Ability to:
  • Communicate clearly and concisely, both orally and in writing. Learn standard broadcasting procedures and rules.
  • Learn to operate a sophisticated computer aided dispatch system quickly and accurately. Learn the uses and capabilities of the City's computer aided dispatch system.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations with a minimum amount of supervision.
  • Learn geographic features and streets within the area served and other user agencies.
  • Learn department procedures and policies pertaining to the dispatching of City emergency equipment and those of other user agencies.
  • Effectively elicit information from irate and upset citizens.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Type at a speed necessary for adequate job performance. Understand and follow oral and written instructions.
  • Learn to operate a computerized dispatch teletype and other office equipment.
  • Learn public safety classification codes and computer commands. Spell accurately.
  • Work various shifts as assigned.