The ideal candidate will possess the following knowledge, abilities and skills as well as able to pass a thorough background investigation, polygraph and psychological screening. Be willing and able to work Day, Swing and Midnight shifts. Be willing and able to work weekends and holidays.
KNOWLEDGE/ABILITIES/SKILLS (The following are a sample of the knowledge/abilities and skills necessary for this position.)
- English usage including spelling, grammar and punctuation
- Modern office procedures and methods.
- Learn to operate and use standard radio and telephone receiving and transmitting equipment
- Learn department procedures and policies pertaining to the dispatching of city emergency equipment
- Learn to operate a sophisticated computer aided dispatch system
- Learn to operate, retain and use geographic features and streets within the area served Learn to effectively elicit information from irate and upset citizens; learn to follow oral and written instructions
- Learn, retain, and use public safety classification codes and computer commands.
- Think clearly and use good judgment in dispatching
- Communicate clearly and concisely with good enunciation orally and clearly in writing
- Exercise good judgment and make sound decisions in emergency situations
- Stay calm in emergency situations
- Establish and maintain cooperative working relationships with citizens, peers, police officers, and employees in other departments
- Flexibility of work hours and overtime to work various shifts as assigned
- Stamina, willingness, and endurance for sedentary console operations and dispatching.
- Reach all consoles and other equipment including teletype, phones
- Hear alarms, radios, and phones
- Demonstrate sufficient calm, emotional stability
- See console screen and TV monitor
- Sit for long periods of time, several hours at a time.
- Reach to a height of up to six feet to retrieve reports and audio tapes.
- Ability to type 35 net words per minute.
- Ability to multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations.
- Ability to calm irate and hysterical persons.
- Ability to operate a wide variety of computers, radios and recording equipment.
High School Diploma or General Education Development certificate equivalent.
Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way of obtaining this would be prior full-time responsible experience involving public contact, computer usage, and/or heavy telephone traffic.
Experience in public safety or dealing with stressful, multi-task oriented situations; Telephone, dispatch, and public contact experience; CAD experience
- Must be currently employed as a full-time or part-time dispatcher with a Law Enforcement Agency. If not, the following certificates will be required as part of the application:
- A valid typing certificate issued within the last year by an educational institution, public agency, or professional service verifying minimum typing speed of at least thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered
- Completion of the California Peace Officer Standards and Training (POST) Entry Level Dispatcher Selection Test Battery. Certificate must be submitted with application to be considered
Possession of or ability to obtain and maintain a valid Class C driver’s license.
Think clearly and use good judgment in dispatching; communicate clearly and concisely with good enunciation orally and clearly in writing; exercise good judgment and make sound decisions in emergency situations; stay calm in emergency situations; establish and maintain cooperative working relationships with citizens, peers, police officers, employees in other departments; flexibility of work hours and overtime to work various shifts as assigned; stamina, willingness and endurance for sedentary console operation and dispatching.
Ability to reach all consoles and other equipment including teletype, phone, hear alarms, radios and phones; demonstrate sufficient calm, emotional stability, see console screen and TV monitor; sit for long periods of time, several hours at a time.