Communications Officer

1600 Floribunda Avenue, Hillsborough, CA, USA - Hillsborough Police Department

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required

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Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: 
Work in a standard dispatch center environment.
Ability to:
Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
The Town provides a comprehensive total compensation package which includes:
  • 2% @ 60 PERS retirement benefit for PERS Classic members / 2% @ 62 PERS retirement benefits for PERS New members
  • The Town contributes $75/month to a retirement health savings account
  • A choice of medical plans available through CalPERS. The Town contributes up to the Blue Shield rate.
  • $2000/person for dental coverage annually
  • $325/person for vision coverage annually
  • Town paid life insurance policy of $75,000
  • 10 – 20 days of annual vacation, based on length of service. 
  • 12 paid holidays annually
  • 14 days of sick leave annually
  • Other programs: EAP plan, flexible medical and dependent care spending, deferred compensation, credit union membership
Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:
  • Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works
  • Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.
  • Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.
  • Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
  • Performs numerous duties simultaneously.
  • Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
  • Maintains radio logs and records other information as required.
  • Maintains resource files for computer aided dispatch system.
  • Serves as trainer to newly hired dispatchers on as needed basis.
  • Assist with providing state-mandated training on relevant matters to other department staff, as directed.
  • Oversees and performs work related to the warrant process.
  • Maintains dispatch center work area and equipment in clean and working condition
  • Performs related duties and responsibilities as assigned.
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