· Standard office methods and practices
- Think clearly and act quickly in emergency situations.
- Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
- Understand and carry out oral and written directions.
- Establish and maintain cooperative relationships with those contacted in the course of the work.
- Speak in a clear and understandable voice, using good English and proper enunciation.
- Appropriately prioritize calls for service and related tasks.
- Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
- Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
- Take a proactive approach to customer service issues.
- Make process improvement changes to streamline procedures.
- Work in a safe manner, following Town safety practices and procedures.
- Maintain confidentiality regarding sensitive information.
- Learning the operation of radio equipment and related information systems.
- Operating the computer aided dispatch system effectively.
- Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
- Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
- Performing numerous tasks properly and simultaneously, with ease.
EDUCATION AND EXPERIENCE
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.