Hillsborough - Communications Officer (Lateral)

Hillsborough, CA, USA - 19901095

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Knowledge of:
· Standard office methods and practices
Ability to:
  • Think clearly and act quickly in emergency situations.
  • Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
  • Understand and carry out oral and written directions.
  • Establish and maintain cooperative relationships with those contacted in the course of the work.
  • Speak in a clear and understandable voice, using good English and proper enunciation.
  • Appropriately prioritize calls for service and related tasks.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
  • Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Work in a safe manner, following Town safety practices and procedures.
  • Maintain confidentiality regarding sensitive information.
Skill in:
  • Learning the operation of radio equipment and related information systems.
  • Operating the computer aided dispatch system effectively.
  • Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
  • Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
  • Performing numerous tasks properly and simultaneously, with ease.
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
he Town provides a comprehensive total compensation package which includes:
  • 2% @ 60 PERS retirement benefit for PERS Classic members / 2% @ 62 PERS retirement benefits for PERS New members
  • The Town contributes $75/month to a retirement health savings account
  • A choice of medical plans available through CalPERS. The Town contributes up to the Blue Shield rate.
  • $2000/person for dental coverage annually
  • $325/person for vision coverage annually
  • Town paid life insurance policy of $75,000
  • 10 – 20 days of annual vacation, based on length of service. 
  • 12 paid holidays annually
  • 14 days of sick leave annually
  • Other programs: EAP plan, flexible medical and dependent care spending, deferred compensation, credit union membership
Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

Communications Officer II
This classification is distinguished from the Communications Officer I in that it has primary responsibility for staffing the Town’s public safety dispatch communication centers. Under most circumstances, the training and experience for this position would occur by serving as a Communications Officer I for a period of time between one and six months or by having prior experience working for another police department as a Communications Officer for a period of at least one year.