San Mateo - Dispatcher I (Entry Level)
San Mateo, CA, USA
Description
Requirements
Only applicants with Experience in PUBLIC SAFETY DISPATCH (911) will receive consideration to move on in the process.
Knowledge of:
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
Knowledge of:
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
Bonuses
Benefits
For information about benefits, please refer to the MOU
Click on the Police Officer Association MOU and the Non-Safety Benefit Summary
Click on the Police Officer Association MOU and the Non-Safety Benefit Summary
Responsibilities
The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.
Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.
Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.