Communication Managers Association of San Mateo County

CMA

About


About About About
Established in 1988, the Communication Managers Association of San Mateo County (CMA) is a non-profit organization dedicated to promoting and enhancing the profession of public safety dispatching. Through innovative training, exploring new technologies and collaboration with state and local agencies, we strive to assist our members by providing support to our communities and law enforcement professionals.

The CMA members are comprised of Communication Managers/Supervisors from various governmental agencies, throughout the county, drawn together to assess the needs of 9-1-1 emergency communications.  As members of the CMA our mission and goals are based on our shared values of professionalism, ethical behaviors and integrity.  Using sound decision-making we promote the advancement of the public safety dispatcher profession through mentoring, legislation involvement, ongoing training and recognition.

"TEXT TO 9-1-1"

Announcing all agencies in San Mateo County now accepting Text to 9-1-1

You can now text to 9-1-1 in an emergency. While we always want you to call 9-1-1, in those instances when you’re unable to call, you can send a text to the 9-1-1 center. This new service allows people who are unable to speak to reach 9-1-1 and request emergency services. This might include those who are deaf or hard of hearing, unable to speak or in a situation where it’s unsafe to speak. To text to 911, enter the numbers “911” in the “To” or “Recipient” field. The text should be short, include the location of the emergency, and ask for police, fire or ambulance. Answer questions and follow instructions from the 9-1-1 call-taker. The location information accompanying a Text-to-9-1-1 call is not equal to wireless voice call location technology. Watch our short video for a demonstration

Training / Events


  • 08-11-2019 08:00 - 08-14-2019 17:00
  • The Baltimore Convention Center

APCO 2019, APCO International’s Annual Conference & Expo, is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Starting August 11, APCO 2019 offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits. Click on the link below to read the details.

Read More
  • 09-10-2019 08:00
  • Hyatt Regency Sacramento CA

CCUG is a professional organization for CLETS users. We are committed to providing quality training related to CLETS systems, resources for members, and creating opportunities for CLETS users, staff (including DOJ, DMV) and vendors to exchange information. Click below for our seminar information and registration.

Read More
  • 12-19-2019 20:00
  • South Bay Regional at Coyote Valley, San Jose CA

Have you ever thought about becoming a 9-1-1 Dispatcher? If so, this is your first step towards a new career. Agencies all over San Mateo County are recruiting and require the completion of this test. Click on the link below to find more information and upcoming test dates.

Read More
  • 12-31-2019 10:14
  • 560 Bailey Avenue, San Jose, CA, USA

The CritiCall Test may be required by some agencies. Examinees may want to use the exam as a valuable hands-on tool to evaluate their abilities and overall interest in a career as a public safety dispatcher. Click on the link below to view upcoming dates.

Read More
  • 12-31-2019 10:30 - 12-31-2019 10:31
  • 560 Bailey Avenue, San Jose, CA, USA

Basic Dispatch Academy March 25, 2019 through April 12, 2019

Read More
  • 03-10-2019 08:00
  • Hyatt Regency La Jolla at Aventine, San Diego, CA

Our Mission The purpose of CALNENA is to foster a reliable and continuously improved emergency telephone number network through research, planning, training and education; represent its members before communications regulatory agencies and policy making bodies; and strive toward citizens having immediate access to emergency public safety services so that safety of human life, protection of property and civic welfare are benefited to the utmost degree. Click on the link below to get further information and register for our conference.

Read More
  • 10-08-2018 08:00 - 10-12-2018 12:00
  • Lake Tahoe, United States

Located on the beautiful shores of Lake Tahoe, RIMSCON 2018 will be packed with basic and advanced training courses, the famous "Wish List", multiple social and networking events, version previews and other exciting opportunities.

Read More
  • 09-11-2018 08:00 - 09-14-2018 17:00
  • 1441 Quivira Road, San Diego, CA, USA

2018 California CLETS Users Group Training and Technology Seminar Please click on the link below to register.

Read More
  • 08-28-2018 10:00
  • Sheriff's Maple Street Correctional Center (Training Room)1300 Maple Street, Redwood City, CA 94063

Advanced Dispatcher Update: Dispatch Response to Active shooters & Violent Intruders Tuition: $109.00 This Course is designed for experienced Public Safety Dispatchers and Dispatch Supervisors. It partially fulfills the CA POST Commission Regulations 1005 and Procedure D-2 requirement that all Public Safety Dispatchers and Supervisors receive 24-hours of Continuing Professional Training every two years.

Read More
  • $35.00
  • 04-12-2018 11:00
  • 350 Oracle Parkway, Redwood City, CA, USA

Please join us in honoring all the 9-1-1 dispatchers within the County of San Mateo.

Read More

National Public Safety Telecommunicators Week

April 14-20, 2019

The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” work dedication; assisting with the birth of a child over the phone, talking a caller through performing CPR on a family member, calming a victim of a violent crime, reassuring a child that there are no monsters under their bed, texting with a teenager that might be witnessing a crime at their school, or just having a conversation with an elderly caller, who may be confused and not have anyone else to contact. The simple definition of service is “the action of helping or doing work for someone”. Although being a public safety telecommunicator is never as simple as this definition of service, it is the most important function. In order to effectively serve others, it takes different ideas, skillsets and personalities to assist in being successful; a group of like-minded people coming together to accomplish a common goal, through good times and bad, through sadness and happiness, and through merriment and defeat. Each of us has unique set of attributes that we bring to the profession, but at the end of the day, we all have the same goals, which are to serve our citizens and first responders and ensure to the best of our abilities that everyone is kept safe from harm. Celebrating the passion, perseverance, friendship, commitment to service, nurturing spirit and teamwork that is shown day in and day out by public safety telecommunicators is the definition of National Public Safety Telecommunicators Week. On behalf of the APCO International Executive Committee and APCO staff, we want to express our pride and appreciation for all you do. We recognize, support and celebrate YOU. https://www.npstw.org/ Holly Wayt APCO President

Articles


FCC Text-to-9-1-1:  What You Need to Know

FCC Text-to-9-1-1: What You Need to Know

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device.

Read More
Support H.R. 5085

Support H.R. 5085

Members of NPSTC are calling for our support of the "Don't Break Up the T-Band Act (H.R. 5085).

Read More
Congresswoman takes up fight to classify 9-1-1 operators as first responders

Congresswoman takes up fight to classify 9-1-1 operators as first responders

Congresswoman Norma Torres, who previously worked as a 9-1-1 operator, wants to upgrade the status of 9-1-1 operators from clerical workers to first responders.

Read More
What's Coming for Public Safety Communications in 2019

What's Coming for Public Safety Communications in 2019

2019 will bring a number of technology developments for public safety communications. While we can't predict every newsworthy item, several deadlines are on the horizon for emergency alerting. 9-1-1 location accuracy and Real-Time Text. This article will highlight what to expect in the coming year.

Read More

Jobs


Public Safety Dispatcher (Entry/Lateral) - 1177 Huntington Avenue, San Bruno, CA 94066, USA - San Bruno Police

THE POSITION

The San Bruno Police Department has a long standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.
https://www.calopps.org/san-bruno/job-18704212 
PUBLIC SAFETY DISPATCHER 1:

  • Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
  • At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required
  • Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted  with application, formal test will be administered to final candidate.
  • Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a score of 58 or above. Certificate must be submitted with application to be considered.

LATERAL

  • Completion of a probationary period in a public safety agency
  • Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency
  • Possession of a California POST Basic Dispatch Certificate
SPECIAL REQUIREMENTS

  • CritiCall test results highly desirable
  • Possess and maintain a valid California Driver’s License
  • Ability to pass an extensive background investigation
  • Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds
IDEAL CANDIDATE

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," quickly learn new material, make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. The candidate will be able to successfully complete the department training program, operate a computer and complex software programs, type at a net speed of 35 words per minute, follow and give instructions, and gather information via telephone and in person. The ideal candidate will be respectful and sensitive towards the cultural and ethnic diversity of the community, and will work well with the general public under stressful or emergency conditions, and be able to speak, write, and read clearly and fluently.


BENEFITS

  • Enrollment in CalPERS retirement program at 2.7%@55 (classic member) or 2%@62 (new member)
  • Medical, dental and vision benefits provided with employee contribution
  • Opportunity for bilingual incentive pay up to 2.5% of salary
  • 10-23 vacation days based on length of service
  • Deferred compensation program
  • Employee Home Loan Assistance Program
  • Annual Uniform Allowance
  • Tuition reimbursement program
  • Life insurance equal to one year’s annual salary
  • Long term disability insurance provided at no cost to employee
  • Section 125 flexible benefit plan
  • Educational incentive pay up to 6% of base salary

SPECIAL INSTRUCTIONS/HOW TO APPLY

Interested candidates may apply on-line at ​https://www.calopps.org/san-bruno/job-18656972​​​
After reviewing applications and supporting documentation, candidates that best meet the Department’s needs will be invited to oral interviews.
When submitting your application, please “upload” the following:

1) POST Entry Level Dispatcher Selection Test Battery (with a score of 58 or above). If you have not yet taken the test, upcoming test dates can be found at:
2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted  with application, formal test will be administered to final candidate.
3) Professional Resume
4) CritiCall test results (optional, but highly desirable)

Applications without all documents attached will be considered incomplete. For technical assistance, please contact Human Resources at (650) 616-7055.
Application Deadline: 5pm on Friday, July 20, 2018
Applications reviewed daily.  



Apply Now

Public Safety Dispatcher (Per-Diem. no benefits) - 1177 Huntington Avenue, San Bruno, CA 94066, USA - San Bruno Police

SALARY $42.00 per hour (Per-Diem)

Seasonal/Part-Time

THE POSITION

Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. Per-Diem Dispatchers may be called to work either a day, swing, or graveyard shift on a per-diem basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality.

MINIMUM REQUIREMENTS

~High School diploma

~Completion of a probationary period in a public safety agency

~Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency

~Possession of a California POST Basic Dispatch Academy Certificate

SPECIAL REQUIREMENTS

~Possess and maintain a valid California Driver’s License

~Ability to pass an extensive background investigation


KNOWLEDGE, SKILLS, AND ABILITIES

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," quickly learn new material, make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. The candidate will be able to successfully complete the department training program, operate a computer and complex software programs, type at a net speed of 35 words per minute, follow and give instructions, and gather information via telephone and in person. The ideal candidate will be respectful and sensitive towards the cultural and ethnic diversity of the community, and will work well with the general public under stressful or emergency conditions, and be able to speak, write, and read clearly and fluently. Knowledge of RIMS CAD is desirable.

Apply Now

Resources


Dispatch

Learn More

Disaster

Learn More

California

Learn More

Executive Board


Jackie Pace

President

Redwood City Police Communications

Joey Williamson

Vice President

Hillsborough Police Communications

Tracy Weber

Treasurer

Menlo Park Police Communications

Julie Robertson

Secretary

Foster City Police Communications