Communication Managers Association of San Mateo County

CMA

About


Established in 1988, the Communication Managers Association of San Mateo County (CMA) is a non-profit organization dedicated to promoting and enhancing the profession of public safety dispatching. Through innovative training, exploring new technologies and collaboration with state and local agencies, we strive to assist our members by providing support to our communities and law enforcement professionals.

The CMA members are comprised of Communication Managers/Supervisors from various governmental agencies, throughout the county, drawn together to assess the needs of 9-1-1 emergency communications.  As members of the CMA our mission and goals are based on our shared values of professionalism, ethical behaviors and integrity.  Using sound decision-making we promote the advancement of the public safety dispatcher profession through mentoring, legislation involvement, ongoing training and recognition.
About About About

"TEXT TO 9-1-1"

Announcing all agencies in San Mateo County now accepting Text to 9-1-1

You can now text to 9-1-1 in an emergency. While we always want you to call 9-1-1, in those instances when you’re unable to call, you can send a text to the 9-1-1 center. This new service allows people who are unable to speak to reach 9-1-1 and request emergency services. This might include those who are deaf or hard of hearing, unable to speak or in a situation where it’s unsafe to speak. To text to 911, enter the numbers “911” in the “To” or “Recipient” field. The text should be short, include the location of the emergency, and ask for police, fire or ambulance. Answer questions and follow instructions from the 9-1-1 call-taker. The location information accompanying a Text-to-9-1-1 call is not equal to wireless voice call location technology. Watch our short video for a demonstration

Today we presented a check to

My New Red Shoes

In the month of April, during our celebration week honoring 9-1-1 dispatchers, we held a fundraiser for this local worthy charity.

Training / Events


  • 12-31-2018 08:00
  • South Bay Regional at Coyote Valley, San Jose CA

Have you ever thought about becoming a 9-1-1 Dispatcher? If so, this is your first step towards a new career. Agencies all over San Mateo County are recruiting and require the completion of this test. Click on the link below to find more information and upcoming test dates.

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  • 08-11-2019 08:00 - 08-14-2019 17:00
  • The Baltimore Convention Center

APCO 2019, APCO International’s Annual Conference & Expo, is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Starting August 11, APCO 2019 offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits. Click on the link below to read the details.

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  • 10-08-2018 08:00 - 10-12-2018 12:00
  • Lake Tahoe, United States

Located on the beautiful shores of Lake Tahoe, RIMSCON 2018 will be packed with basic and advanced training courses, the famous "Wish List", multiple social and networking events, version previews and other exciting opportunities.

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  • 09-11-2018 08:00 - 09-14-2018 17:00
  • 1441 Quivira Road, San Diego, CA, USA

2018 California CLETS Users Group Training and Technology Seminar Please click on the link below to register.

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  • 08-28-2018 10:00
  • Sheriff's Maple Street Correctional Center (Training Room)1300 Maple Street, Redwood City, CA 94063

Advanced Dispatcher Update: Dispatch Response to Active shooters & Violent Intruders Tuition: $109.00 This Course is designed for experienced Public Safety Dispatchers and Dispatch Supervisors. It partially fulfills the CA POST Commission Regulations 1005 and Procedure D-2 requirement that all Public Safety Dispatchers and Supervisors receive 24-hours of Continuing Professional Training every two years.

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  • $35.00
  • 04-12-2018 11:00
  • 350 Oracle Parkway, Redwood City, CA, USA

Please join us in honoring all the 9-1-1 dispatchers within the County of San Mateo.

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National Public Safety Telecommunicators Week

April 8-14, 2018

Congratulations to the recipients of "Dispatcher of the Year" within the County of San Mateo! Atherton Police Communications, Atherton Police Department Jenn Fredstrom, Belmont Police Department Melissa Hunkin, Burlingame Police Department Maria Scafani, Colma Police Department Foster City Police Communications, Foster City Police Department Hillsborough Police Communications, Hillsborough Police Department John Murphy, Menlo Park Police Department Iggy Lindsey, Public Safety Communications Rolanda Miles, Redwood City Police Department Robert Harrison, San Bruno Police Department Shabana Arshad, SFO 9-1-1 Public Safety Communications Samantha Martinez, San Mateo Police Department South San Francisco Police Communications, South San Francisco Police Department

Articles


Recipient of the "Outstanding Performance Law" Award 2017

Recipient of the "Outstanding Performance Law" Award 2017

The winner of our 2017 "Outstanding Performance Law" award is Jenn Fredstrom.

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Recipient of the "Outstanding Performance Fire/EMS" Award 2017

Recipient of the "Outstanding Performance Fire/EMS" Award 2017

The winner of our 2017 "Outstanding Performance Fire/EMS" award is Sandy Varner.

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Congratulations San Bruno and Burlingame 9-1-1 Dispatchers.

Congratulations San Bruno and Burlingame 9-1-1 Dispatchers.

9-1-1 dispatchers are awarded the Distinguished Service Medal.

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FCC Text-to-9-1-1:  What You Need to Know

FCC Text-to-9-1-1: What You Need to Know

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device.

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Support H.R. 5085

Support H.R. 5085

Members of NPSTC are calling for our support of the "Don't Break Up the T-Band Act (H.R. 5085).

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Your Brain on Dispatch

Your Brain on Dispatch

Stress Response and Reality-Based Training By Mary Ransier PSC Public Safety Communications the official magazine of APCO International.

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Jobs


Public Safety Dispatcher (Entry/Lateral) - 1177 Huntington Avenue, San Bruno, CA 94066, USA - San Bruno Police

THE POSITION

The San Bruno Police Department has a long standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.
https://www.calopps.org/san-bruno/job-18704212 
PUBLIC SAFETY DISPATCHER 1:

  • Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
  • At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required
  • Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted  with application, formal test will be administered to final candidate.
  • Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a score of 58 or above. Certificate must be submitted with application to be considered.

LATERAL

  • Completion of a probationary period in a public safety agency
  • Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency
  • Possession of a California POST Basic Dispatch Certificate
SPECIAL REQUIREMENTS

  • CritiCall test results highly desirable
  • Possess and maintain a valid California Driver’s License
  • Ability to pass an extensive background investigation
  • Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds
IDEAL CANDIDATE

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," quickly learn new material, make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. The candidate will be able to successfully complete the department training program, operate a computer and complex software programs, type at a net speed of 35 words per minute, follow and give instructions, and gather information via telephone and in person. The ideal candidate will be respectful and sensitive towards the cultural and ethnic diversity of the community, and will work well with the general public under stressful or emergency conditions, and be able to speak, write, and read clearly and fluently.


BENEFITS

  • Enrollment in CalPERS retirement program at 2.7%@55 (classic member) or 2%@62 (new member)
  • Medical, dental and vision benefits provided with employee contribution
  • Opportunity for bilingual incentive pay up to 2.5% of salary
  • 10-23 vacation days based on length of service
  • Deferred compensation program
  • Employee Home Loan Assistance Program
  • Annual Uniform Allowance
  • Tuition reimbursement program
  • Life insurance equal to one year’s annual salary
  • Long term disability insurance provided at no cost to employee
  • Section 125 flexible benefit plan
  • Educational incentive pay up to 6% of base salary

SPECIAL INSTRUCTIONS/HOW TO APPLY

Interested candidates may apply on-line at ​https://www.calopps.org/san-bruno/job-18656972​​​
After reviewing applications and supporting documentation, candidates that best meet the Department’s needs will be invited to oral interviews.
When submitting your application, please “upload” the following:

1) POST Entry Level Dispatcher Selection Test Battery (with a score of 58 or above). If you have not yet taken the test, upcoming test dates can be found at:
2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted  with application, formal test will be administered to final candidate.
3) Professional Resume
4) CritiCall test results (optional, but highly desirable)

Applications without all documents attached will be considered incomplete. For technical assistance, please contact Human Resources at (650) 616-7055.
Application Deadline: 5pm on Friday, July 20, 2018
Applications reviewed daily.  



Apply Now

Public Safety Dispatcher (Per-Diem. no benefits) - 1177 Huntington Avenue, San Bruno, CA 94066, USA - San Bruno Police

SALARY $42.00 per hour (Per-Diem)

Seasonal/Part-Time

THE POSITION

Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. Per-Diem Dispatchers may be called to work either a day, swing, or graveyard shift on a per-diem basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality.

MINIMUM REQUIREMENTS

~High School diploma

~Completion of a probationary period in a public safety agency

~Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency

~Possession of a California POST Basic Dispatch Academy Certificate

SPECIAL REQUIREMENTS

~Possess and maintain a valid California Driver’s License

~Ability to pass an extensive background investigation


KNOWLEDGE, SKILLS, AND ABILITIES

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," quickly learn new material, make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. The candidate will be able to successfully complete the department training program, operate a computer and complex software programs, type at a net speed of 35 words per minute, follow and give instructions, and gather information via telephone and in person. The ideal candidate will be respectful and sensitive towards the cultural and ethnic diversity of the community, and will work well with the general public under stressful or emergency conditions, and be able to speak, write, and read clearly and fluently. Knowledge of RIMS CAD is desirable.

Apply Now

Public Safety Office Manager Dispatcher - San Mateo County Community College - San Mateo County Community College District

The Department of Public Safety for the San Mateo County Community College District maintains a solo dispatcher position responsible for handling all of the incoming public safety phone calls for Skyline College, College of San Mateo and Cañada College, while also communicating via radio with our non-sworn officers in the field. Our officers utilize San Mateo County 10-codes, state crime codes, and our dispatch staff monitor the local law enforcement channels in our jurisdiction, so a general awareness of these practices and terminology is necessary.
Please click on the link below to find out additional information and how to apply.

The application window closes on Wednesday October 31, 2018.

https://www.calopps.org/san-mateo-county-community-college-district/job-19142882

Apply Now

Resources


Dispatch

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Disaster

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California

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Executive Board


Charlie Manning

President

Menlo Park Police Communications

Jackie Pace

Vice President

Redwood City Police Communications

Amanda Velasquez

Treasurer

Colma Police Communications

Julie Robertson

Secretary

Foster City Police Communications

Contact


  • 1199 El Camino Real, Daly City, California, United States