Communication Managers Association of San Mateo County

C.M.A.

About


About About About
Established in 1988, the Communication Managers Association of San Mateo County (CMA) is a non-profit organization dedicated to promoting and enhancing the profession of public safety dispatching. Through innovative training, exploring new technologies and collaboration with state and local agencies, we strive to assist our members by providing support to our communities and law enforcement professionals.

The CMA members are comprised of Communication Managers/Supervisors from various governmental agencies, throughout the county, drawn together to assess the needs of 9-1-1 emergency communications.  As members of the CMA, our mission and goals are based on our shared values of professionalism, ethical behaviors, and integrity.  Using sound decision-making, we promote the advancement of the public safety dispatcher profession through mentoring, legislation involvement, ongoing training, and recognition.

Executive Board


Joey Williamson

President

Hillsborough Police Communications

Shirley Nicholas

Vice President

Burlingame Police Communications

Tracy Weber

Treasurer

Menlo Park Police Communications

Julie Robertson

Secretary

Foster City Police Communications

Training / Events


Articles / Publications


California Dispatchers Recognized as First Responders in New Legislation

California Dispatchers Recognized as First Responders in New Legislation

Assemblymember Rudy Salas (D-Bakersfield) joined a group of public safety dispatchers from across the state for a press conference to celebrate Assembly Bill 1945 (AB 1945), which would recognize the brave work of public safety dispatchers by classifying them as first responders.

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FCC Designates 988 for the National Suicide Prevention Lifeline

FCC Designates 988 for the National Suicide Prevention Lifeline

The Federal Communications Commission adopted rules to establish 988 as the new, nationwide, 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors.

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FCC Text-to-9-1-1:  What You Need to Know

FCC Text-to-9-1-1: What You Need to Know

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device.

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Support H.R. 5085

Support H.R. 5085

Members of NPSTC are calling for our support of the "Don't Break Up the T-Band Act (H.R. 5085).

Read More

Jobs


South San Francisco - Communications Dispatcher (Lateral) - South San Francisco, CA, USA - 20015356

Click here to apply
You will be directed to CalOpps for more information.

QUALIFICATIONS: Any combination equivalent to experience and training that would provide the required knowledge, skills and abilities. A typical way to obtain the knowledge, skills, and abilities would be:
Experience: 18 months current experience as a Police or Police/Fire Dispatcher in a POST certified agency that is at least comparable in calls for service to the City South San Francisco.
Training: High school graduate or equivalent. Additional education in law enforcement; or communications experience in the military or public safety is desirable.
Licenses or Certificates:
  • Possession of a POST Dispatcher Certificate or the equivalent to out-of-state applicants.
  • Possession of, or ability to obtain, an appropriate California Driver’s license, which must be maintained as a condition of employment.
ATTACH A COPY OF YOUR STATE OF CALIFORNIA POST SAFETY DISPATCHER CERTIFICATION TO YOUR APPLICATION.
SELECTION PROCESS:
The Examination Process will consist of the following independent parts:
1. Examination process will first consist of a review of application materials including a copy of the California Basic POST Dispatcher certificate from the academy.
2. The most suitable and qualified candidates will receive via e-mail a Personal History Statement (PHS) to complete and return.
3. Based on review of the PHS, candidate may be scheduled for an oral interview examination.
4. Upon successful completion of the oral interview examination, an eligible list will be established which will be used for the appointment to the position.
Possession of minimum qualifications does not guarantee advancement in the selection process and placement on the eligible employment list.
Candidates requesting veteran’s preference must provide a copy of U.S. Government Form DD 214 "Certificate of Release or Discharge from Active Duty" as an attachment to their CalOpps application.
Appeals concerning administration of an examination must be submitted in writing within 2-business days from the date the event occurred.
Before a conditional employment offer is made, a thorough background check will be conducted, including a polygraph and fingerprint check.  If successful, candidates are then required to successfully pass a drug/alcohol screen and an audiogram test, and must be able to furnish proof of legal right to work in the United States. Candidates may be disqualified at any point in this process. The process will end with the Chief of Police or his designee’s interview.  The City’s standards must be met before the final appointment is made.
Salary: $35.78 - $43.49 per hour.
Retirement: CalPERS retirement formula is 2% at age 60 for Classic members or; 2% at age 62 for “new members” as defined by Government Code §7522.04(e). Social Security and Medicare participation and option to participate in 457 deferred compensation plans. City contributes equivalent of 1.5% of base pay towards a medical after-retirement account.
Health Insurance: City offers a choice of medical HMO (two providers) or PPO plan, and offers vision and dental coverage. City pays 100% of vision and dental premiums for employee and eligible dependents. Employees shall contribute 10% of the HMO premium cost based on category of coverage (single, two, family).  For PPO, employee pays cost difference between PPO and HMO plans. City provides 100% City-paid short- and long-term disability insurances. The City offers a discretionary benefit account for employees who demonstrate health coverage elsewhere.
Vacation: Fifteen to thirty working days annual vacation, depending on length of service.
Holidays: Thirteen paid holidays, per year, including one floating holiday.
Education Incentives: Upon completion of 2-full years of employment, a premium of 2.5% for Associate Degree or 60 units in work-related courses and 5% for Bachelor’s Degree.
Programs: 457 Deferred Compensation, Unreimbursed Medical and Dependent Care Expenses, Employee Assistance Program, Long Term Care, Credit Union, Recreation Classes, and Reduced-fee Child-care Programs are available. 
This classification is in an employee bargaining unit.
Under general supervision, the Dispatcher receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works, and other municipal equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs An ideal candidate has the ability to independently identifies and acts on issues that affect the communications center; demonstrates good decision-making skills under pressure; works well with a minimum of direct supervision; interprets and executes the organization's philosophy, policies, and procedures; and, is a team-player with a positive and enthusiastic work ethic.

Menlo Park - Communications Dispatcher (Entry/Lateral) - Menlo Park, CA, USA - 19975448


Click here to apply
You will be directed to CalOpps for more information.

MINIMUM QUALIFICATIONS
Education and Experience
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
  • Equivalent to the completion of the twelfth (12th) grade.
  • One (1) year of general clerical involving frequent public contact, preferably in a law enforcement setting.
Licenses and Certifications
Possession of, or ability to obtain, a valid Public Safety Dispatcher Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).
You must attach your P.O.S.T. Certificate to your application.
The City offers an excellent benefit package consisting of:
  • A City-paid Caltrain Go Pass. The Menlo Park campus is centrally located within walking distance from Caltrain and downtown Menlo Park
  • For non-Caltrain riders, the City offers employees a commuter check program of up to $75.00 per month toward the purchase of a non-Caltrain monthly transit pass; or a transportation allowance program provides employees with $1.50 per day when they walk, bicycle or carpool to work at least once per week
  • Health Insurance: City contribution up to $2,234 per month towards a Cafeteria Plan which can be used to purchase medical insurance and participate in a flexible spending account for health care and/or child care reimbursement
  • Dental: City-paid coverage for employee and dependents
  • Vision: City-paid coverage for employee and dependents
  • Vacation: 88 - 176 hours of vacation leave accrual each year, depending on length of service
  • Sick Leave: 96 hours of sick leave accrued each year
  • Holidays: 11 official holidays and 34 hours of floating holiday time per year, prorated based on date of hire
  • Retirement: CalPERS: For classic members 2.0% @ 60 formula. For all others, 2.0%@ 62 formula
  • Deferred Compensation: Voluntary participation in City Plans.
  • Life Insurance: City-paid policy equal to 1-1/2 times regular annual wage
  • Long Term Disability: City-paid coverage
  • Educational leave and tuition reimbursement
  • Employees are provided with access to an on-site gym at no cost
For additional benefit information, visit www.menlopark.org and review the City of Menlo Park and SEIU Memorandum of Understanding
The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required.
Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance. All activities are performed within specified legal guidelines. Incumbents are expected to work independently and exercise judgment and initiative.

Examples of essential Job duties include, but are not limited to:
  • Operate a state of the art computer-aided dispatch system while monitoring, phones and neighboring agencies activities.
  • Receive emergency and non-emergency calls including wireless E911, TDD and VOIP calls and determine appropriate priorities for action.
  • Dispatch calls and directs officers in the field; monitoring officer’s status, location and needs during emergency and routine activities.· 
  • Listen actively using effective questioning techniques with the ability to quickly articulate the details of a call in a clear concise understandable manner when speaking.
  • Operate a wide variety of communications equipment and enter data into computers/databases
Communications Dispatchers may also assist walk-in citizens with reports and other requests; testify in court; maintain various logs; process warrants and court dispositions; and participate in community outreach and education programs

Hillsborough - Communications Officer (Lateral) - Hillsborough, CA, USA - 19901095

Click here to apply
You will be directed to CalOpps for more information.

QUALIFICATIONS
Knowledge of:
· Standard office methods and practices
Ability to:
  • Think clearly and act quickly in emergency situations.
  • Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
  • Understand and carry out oral and written directions.
  • Establish and maintain cooperative relationships with those contacted in the course of the work.
  • Speak in a clear and understandable voice, using good English and proper enunciation.
  • Appropriately prioritize calls for service and related tasks.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
  • Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Work in a safe manner, following Town safety practices and procedures.
  • Maintain confidentiality regarding sensitive information.
Skill in:
  • Learning the operation of radio equipment and related information systems.
  • Operating the computer aided dispatch system effectively.
  • Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
  • Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
  • Performing numerous tasks properly and simultaneously, with ease.
EDUCATION AND EXPERIENCE
Education:
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
Experience:
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
SPECIAL REQUIREMENTS
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
he Town provides a comprehensive total compensation package which includes:
  • 2% @ 60 PERS retirement benefit for PERS Classic members / 2% @ 62 PERS retirement benefits for PERS New members
  • The Town contributes $75/month to a retirement health savings account
  • A choice of medical plans available through CalPERS. The Town contributes up to the Blue Shield rate.
  • $2000/person for dental coverage annually
  • $325/person for vision coverage annually
  • Town paid life insurance policy of $75,000
  • 10 – 20 days of annual vacation, based on length of service. 
  • 12 paid holidays annually
  • 14 days of sick leave annually
  • Other programs: EAP plan, flexible medical and dependent care spending, deferred compensation, credit union membership
GENERAL PURPOSE
Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

Communications Officer II
This classification is distinguished from the Communications Officer I in that it has primary responsibility for staffing the Town’s public safety dispatch communication centers. Under most circumstances, the training and experience for this position would occur by serving as a Communications Officer I for a period of time between one and six months or by having prior experience working for another police department as a Communications Officer for a period of at least one year.

Hillsborough - Communications Officer (Per Diem) - Hillsborough, CA, USA - 19906447

Click here to apply
You will be directed to CalOpps for more information.

QUALIFICATIONS
Knowledge of:
· Standard office methods and practices
Ability to:
  • Think clearly and act quickly in emergency situations.
  • Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
  • Understand and carry out oral and written directions.
  • Establish and maintain cooperative relationships with those contacted in the course of the work.
  • Speak in a clear and understandable voice, using good English and proper enunciation.
  • Appropriately prioritize calls for service and related tasks.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
  • Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Work in a safe manner, following Town safety practices and procedures.
  • Maintain confidentiality regarding sensitive information.
Skill in:
  • Learning the operation of radio equipment and related information systems.
  • Operating the computer aided dispatch system effectively.
  • Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
  • Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
  • Performing numerous tasks properly and simultaneously, with ease.
EDUCATION AND EXPERIENCE
Education:
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
One or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
This position is not benefited.
GENERAL PURPOSE
Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.


Burlingame - Communications Dispatcher (Per Diem) - Burlingame, CA, USA - 19931783

Click here to apply
You will be directed to CalOpps for more information.

The ideal candidate will possess the following knowledge, abilities and skills as well as able to pass a thorough background investigation, polygraph and psychological screening. Be willing and able to work Day, Swing and Midnight shifts. Be willing and able to work weekends and holidays.

KNOWLEDGE/ABILITIES/SKILLS (The following are a sample of the knowledge/abilities and skills necessary for this position.)
Knowledge of:  
  • English usage including spelling, grammar and punctuation
  • Modern office procedures and methods.
Ability to:
  • Learn to operate and use standard radio and telephone receiving and transmitting equipment
  • Learn department procedures and policies pertaining to the dispatching of city emergency equipment
  • Learn to operate a sophisticated computer aided dispatch system
  • Learn to operate, retain and use geographic features and streets within the area served Learn to effectively elicit information from irate and upset citizens; learn to follow oral and written instructions
  •  Learn, retain, and use public safety classification codes and computer commands.
  • Think clearly and use good judgment in dispatching
  • Communicate clearly and concisely with good enunciation orally and clearly in writing
  •  Exercise good judgment and make sound decisions in emergency situations
  • Stay calm in emergency situations
  • Establish and maintain cooperative working relationships with citizens, peers, police officers, and employees in other departments
  • Flexibility of work hours and overtime to work various shifts as assigned
  • Stamina, willingness, and endurance for sedentary console operations and dispatching.
  • Reach all consoles and other equipment including teletype, phones
  • Hear alarms, radios, and phones
  • Demonstrate sufficient calm, emotional stability
  • See console screen and TV monitor
  • Sit for long periods of time, several hours at a time.
  • Reach to a height of up to six feet to retrieve reports and audio tapes.
 Skills:
  • Ability to type 35 net words per minute.
  • Ability to multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations.
  • Ability to calm irate and hysterical persons.
  • Ability to operate a wide variety of computers, radios and recording equipment.
Education:
High School Diploma or General Education Development certificate equivalent.

Experience:
Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.  A typical way of obtaining this would be prior full-time responsible experience involving public contact, computer usage, and/or heavy telephone traffic. 
 
Highly Desirable: 
Experience in public safety or dealing with stressful, multi-task oriented situations;  Telephone, dispatch, and public contact experience; CAD experience

Certificates: 
  • Must be currently employed as a full-time or part-time dispatcher with a Law Enforcement Agency. If not, the following certificates will be required as part of the application:
    • A valid typing certificate issued within the last year by an educational institution, public agency, or professional service verifying minimum typing speed of at least thirty-five (35) net words per minute with a maximum of nine (9) errors.  Typing certificate must be submitted with application to be considered
    • Completion of the California Peace Officer Standards and Training (POST) Entry Level Dispatcher Selection Test Battery. Certificate must be submitted with application to be considered
License:
Possession of or ability to obtain and maintain a valid Class C driver’s license.
 
SPECIAL REQUIREMENTS
Think clearly and use good judgment in dispatching; communicate clearly and concisely with good enunciation orally and clearly in writing; exercise good judgment and make sound decisions in emergency situations; stay calm in emergency situations; establish and maintain cooperative working relationships with citizens, peers, police officers, employees in other departments; flexibility of work hours and overtime to work various shifts as assigned; stamina, willingness and endurance for sedentary console operation and dispatching. 
Ability to reach all consoles and other equipment including teletype, phone, hear alarms, radios and phones; demonstrate sufficient calm, emotional stability, see console screen and TV monitor; sit for long periods of time, several hours at a time. 
Healthy Workplaces/Healthy Families Act of 2014 Paid Sick Leave Benefit. This benefit accrues at the rate of one hour for every 30 hours worked to a maximum benefit of 24 hours per year. There is no cash value associated with benefit. No other benefits are offered. This position is at will and is not part of the City's Civil Service System. There is no guarantee of hours and employment may end at any time.
The City of Burlingame Police Department is seeking an enthusiastic, flexible, and service-oriented individual to join our Communications Dispatch team.  This is a fantastic career opportunity to work in a small department and play a significant role in all aspects of Communications.

Under direction of the communications and records supervisor incumbents receives all incoming calls for emergency and non-emergency police and fire assistance and dispatches required equipment using a computer aided dispatch system as well as performing a variety of general support duties related to Communications.

San Mateo - Dispatcher I (Entry Level) - San Mateo, CA, USA - 19937209


Click here to apply
You will be directed to CalOpps for more information.

Only applicants with Experience in PUBLIC SAFETY DISPATCH (911) will receive consideration to move on in the process.

Knowledge of:
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
For information about benefits, please refer to the MOU 
Click on the Police Officer Association MOU and the Non-Safety Benefit Summary
The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.

San Mateo - Dispatcher II (Per Diem) - San Mateo, CA, USA - 19991204


Click here to apply
You will be directed to CalOpps for more information.

Only applicants with Experience in PUBLIC SAFETY DISPATCH (911) will receive consideration to move on in the process.

Knowledge of:
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
This position is considered part time and offers no benefits.
The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.

San Mateo - Dispatcher II (Lateral) - San Mateo, CA, USA - 17993531


Click here to apply
You will be directed to CalOpps for more information.

Only applicants with Experience in PUBLIC SAFETY DISPATCH (911) will receive consideration to move on in the process.

Knowledge of:
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
Ability to:
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
For information about benefits, please refer to the MOU 
Click on the Police Officer Association MOU and the Non-Safety Benefit Summary
The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.

San Bruno PD - Public Safety Dispatcher (Entry/Lateral) - San Bruno, CA, USA - 18704212


Click here to apply
You will be directed to CalOpps for more information.

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," quickly learn new material, make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. The candidate will be able to successfully complete the department training program, operate a computer and complex software programs, type at a net speed of 35 words per minute, follow and give instructions, and gather information via telephone and in person. The ideal candidate will be respectful and sensitive towards the cultural and ethnic diversity of the community, and will work well with the general public under stressful or emergency conditions, and be able to speak, write, and read clearly and fluently.

Public Safety Dispatcher I:
· Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
· At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required
· Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted  with application, formal test will be administered to final candidate. 
· Completion of (or proof of registration for the test) within the last year of the POST Entry Level Dispatcher Selection Test Battery with a score of 50 or above. Certificate must be submitted with application to be considered.
Lateral
· Completion of a probationary period in a public safety agency
· Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency
· Possession of a California POST Basic Dispatch Certificate
 
SPECIAL REQUIREMENTS
· Additional testing may required as part of the background testing
· CritiCall test results highly desirable
· Possess and maintain a valid California Driver’s License
· Ability to pass an extensive background investigation
· Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds


· Enrollment in CalPERS retirement program at 2.7%@55 (classic member) or 2%@62 (new member)
· Medical, dental and vision benefits provided with employee contribution
· Opportunity for bilingual incentive pay up to 2.5% of salary
· 10-23 vacation days based on length of service
· Deferred compensation program
· Employee Home Loan Assistance Program
· Annual Uniform Allowance
· Tuition reimbursement program
· Life insurance equal to one year’s annual salary
· Long term disability insurance provided at no cost to employee
· Section 125 flexible benefit plan
· Educational incentive pay up to 6% of base salary
The San Bruno Police Department has a long standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.

San Bruno PD - Public Safety Dispatcher (Per Diem) - San Bruno, CA, USA - 17668101


Click here to apply
You will be directed to CalOpps for more information.

MINIMUM REQUIREMENTS
~High School diploma
~Completion of a probationary period in a public safety agency
~Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency
~Possession of a California POST Basic Dispatch Academy Certificate
 
SPECIAL REQUIREMENTS
~Possess and maintain a valid California Driver’s License
~Ability to pass an extensive background investigation

Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. Per-Diem Dispatchers may be called to work either a day, swing, or graveyard shift on a per-diem basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality.

San Mateo County - 911 Communications Dispatcher I (Entry/Lateral) - Redwood City, CA, USA - 18956542

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You will be directed to CalOpps for more information.

Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such, at a minimum, Dispatchers require completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application.  All applicants are responsible for obtaining and submitting their own test scores at the time of application.    

For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible.

South Bay Regional Public Safety Training Consortium
San Mateo, CA: 650-574-6466
San Jose, CA: 408-270-6458

Please note, you must register online at www.theacademy.ca.gov for a test session.

NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement.
Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching.

Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day.  

The County of San Mateo Public Safety Dispatch is immediately looking to fill several 911 Dispatcher I positions.

911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire and ambulance services. In addition, incumbents are expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Dispatcher II. 911 Dispatcher I candidates will demonstrate the proven ability to work in a fast paced environment while performing multiple crucial tasks simultaneously.

Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications.

Resources


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Associations & Organizations

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Training & Testing

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Meeting Minutes


Every month, the Communication Managers Association meet and discuss a variety of topics and issues facing 9-1-1 communication centers within San Mateo County. Our meeting minutes are then posted so that all emergency dispatch employees can be made aware of the groups activities.

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